EmberGrind Terms & Conditions
Clear terms and conditions that protect both your interests and ours while ensuring a positive experience with EmberGrind's services.
Welcome to EmberGrind. These Terms and Conditions govern your use of our website and all services provided by EmberGrind, located at 387 Regent Street, Floor 2, London, W1B 3HH, UK. By accessing or using our website, purchasing our products, or engaging our services, you signify your agreement to be bound by these terms. We encourage you to read them carefully.
Your acceptance of these terms forms a legally binding agreement between you and EmberGrind. If you do not agree to these terms, please do not use our website or services. These terms were last updated on October 26, 2023. EmberGrind reserves the right to modify these terms at any time without prior notice. Continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions. For any legal questions or clarifications regarding these terms, please contact us at [email protected].
Download PDF VersionWebsite Usage and Acceptable Conduct
EmberGrind grants you a limited, non-exclusive, non-transferable, revocable license to use our website for legitimate business and personal purposes related to our coffee services. This includes browsing products, requesting quotes, and accessing information about our services.
Prohibited Uses Include, but are not limited to:
- Any activity that is unlawful, fraudulent, or harmful.
- Attempting to gain unauthorized access to our systems or user accounts.
- Using any automated means (e.g., bots, spiders) to access or collect data from our website without prior written consent.
- Interfering with the website's functionality or security.
- Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the website without express written permission from EmberGrind.
All content on this website, including text, graphics, logos, images, and software, is the property of EmberGrind or its content suppliers and is protected by UK and international copyright laws. Unauthorised use may result in legal action. If you create an account, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
Coffee Services and Business Terms
EmberGrind offers a comprehensive range of artisan coffee services, including roasting, wholesale supply, barista training, café consulting, custom blending, and equipment sourcing. Service availability may vary based on location and specific agreements. All services are subject to a separate, detailed service agreement or quote provided by EmberGrind.
Pricing, Payment, and Delivery:
- Pricing for wholesale orders and services will be detailed in individual quotes or contracts.
- Payment terms, including deposit requirements and payment schedules, will be specified in your service agreement.
- Delivery timelines and methods will be communicated upon order confirmation. Risk of loss passes to the client upon delivery to the designated location or carrier.
EmberGrind guarantees the quality of its roasted coffee beans and adherence to agreed-upon service levels. Should you have concerns regarding product quality or service delivery, please refer to your specific service agreement or contact our customer service team within 48 hours of receipt for perishable goods.
Liability Limitations and Disclaimers
EmberGrind strives to ensure continuous availability and accurate information on its website and services. However, we do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We disclaim all warranties, express or implied, to the fullest extent permissible by applicable law.
To the maximum extent permitted by law, EmberGrind shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses resulting from (i) the use or inability to use the website or services; (ii) unauthorised access to or alteration of your transmissions or data; (iii) statements or conduct of any third party on the services; or (iv) any other matter relating to the services.
We will not be liable for any failure or delay in performing our obligations where such failure or delay arises from any cause that is beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials (Force Majeure).
Dispute Resolution and Governing Law
These Terms and Conditions, and any disputes arising out of or in connection with them or your use of the EmberGrind website and services, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any legal matter arising from these terms.
In the event of a dispute, we encourage you to contact us directly at [email protected] to seek a resolution. We are committed to resolving issues amicably and efficiently. For unresolved complaints, alternative dispute resolution (ADR) mechanisms may be explored before resorting to formal legal proceedings. EmberGrind ensures full compliance with all relevant UK consumer protection and commercial laws.
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